SHIPPING

How long does it take to process an order?

Please allow 3-4 business days for your order to be processed. We make every effort to fulfill orders as quickly as possible, but please understand that we’re a small team working hard to make sure you get your items.

Once processed, we’ll send you an email notifying you that your order has shipped and provide tracking information.

Where do you ship?

At this point, we only ship within the United States and Canada. Sorry to our international customers, but we’re hoping to expand soon!

How long will shipping take?

Shipping times will depend on your location. USPS quotes, but does not guarantee, 1-3 business days for domestic shipping. It’ll take a bit longer for shipments to Canada.

Help! I have a specific shipping question!

Email us at info@fennelhome.com if you need some extra assistance with your order. We’re happy to help!

Lost or damaged parcels, incorrect or incomplete delivery address.

Sorry! We cannot be held responsible for damages, delays, lost parcels and/or additional charges incurred by USPS during shipping. It is the responsibility of the customer to ensure that a proper shipping address is provided when placing an order. Items returned to sender due to improper or incomplete address will be the responsibility of the customer.

Please note:
Once a parcel is picked up by the carrier, it is out of our hands and we are not responsible for delays, missing/lost packages, or shipping damage. Any amount owing upon delivery or import fees are the responsibility of the customer.

Please contact the carrier if you have further questions about your parcel.

RETURNS & EXCHANGES

Here at Fennel Home, we believe in enabling a more mindful approach to buying. We hope you love your Fennel products as much as we do, but understand if you’ve received something and realize it’s not quite the right fit for your home.

We are happy to offer an exchange or store credit on items in their original, unused condition returned within 14 days of their delivery according to their tracking receipt. All return shipping costs are the responsibility of the customer. If you are ready to initiate a return or exchange, please email us at info@fennelhome.com to start the process.

Damaged, defective, or incorrect item

If your order has arrived damaged, defective, or you’ve received the incorrect item, send us a message at info@fennelhome.com as soon as possible with photos of the item(s), the box, and the packaging. We’ll help make it right!

Please keep in mind that, due to the nature of handwoven cloth, there will often be slubs and variations. These characteristics are not considered defects, but rather embraced, as each piece is one of a kind.